Overview
Automatic call distribution (ACD) makes it easy to set up automated call routing and manage inbound or outbound call distributions from an easy-to-use online interface. ACD allocates the incoming calls to agents who use up particular group of terminals. It works as recognizing, answering and routing the entire incoming calls. The Automatic Call Distribution is very important things in any Contact Centre Solution whether this is inbound or outbound call Centre. Call Queue Management and call distribution as business need is main function. There can be various reasons to use ACD like different language options, as per technical requirement, different department, skill set. ACD range from small to large automatic call distribution system that automatically receives incoming calls and distributes them to an available agent, it maintain few lines as well as large numbers of lines for large applications. ComTel is a supplier of automatic call distributor that precisely manages the whole incoming calls according to the numbers called and related database to manage instructions. Ours cutting-edge solutions suit to corporate houses, call Centres, small and big industries etc. Those corporations offering sales and service support generally utilize the ACD system to authenticate callers, forward calls to right clients, make outgoing calls, allow callers to record the message, balance the use of phone lines etc. Setting up of ACD by corporations is to route calls that are based on different factors such as identifying the number, availability of agent, time of day and expertise. It is greatly customizable and able to fit adequately in any small or large condition. The Automatic Call Distributor offered by Comtel helps to deal with all configurations of each call queue within your system as well as tracking also the performance of both agents and particular queue.
